Refund & Returns
Refund & Return Policy
Effective Date: December 12, 2025
Last Updated: August 27, 2026
Thank you for purchasing from Deep Dive Cosmos.
Because we offer a combination of physical merchandise, immediately accessible digital products, and customized digital services, different return and refund rules apply depending on what you purchase. Please review this policy before completing your order.
In this policy, “Deep Dive Cosmos,” “we,” “our,” and “us” refer to DEEP DIVE COSMOS.
Questions regarding an order may be sent to:
1. Physical Merchandise
Eligible physical merchandise may be returned within 14 days of delivery.
To qualify for a return, the item must be:
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unused
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unworn
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unwashed
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undamaged
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in the same condition in which it was received
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returned with any original tags, packaging, accessories, or components that were included with the product
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accompanied by proof of purchase
Items that show signs of use, wear, washing, damage, alteration, or missing components may not qualify for a refund.
2. How to Request a Physical Return
To request a return, email:
within 14 days of the date your order was delivered.
Please include:
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your name
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order number
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item you wish to return
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reason for the return
Do not send a return before receiving return instructions from Deep Dive Cosmos. If your return is approved, we will provide instructions for where and how to send the item. Items returned without first requesting a return may not be accepted.
3. Return Shipping
For an eligible return based on preference, fit, change of mind, or another reason that is not the result of an error by Deep Dive Cosmos, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless the return resulted from an error by Deep Dive Cosmos or applicable law requires otherwise. We recommend using a trackable shipping method for returned merchandise. Deep Dive Cosmos is not responsible for a return package that is lost or damaged while being shipped back to us when the customer is responsible for the return shipment.
4. Damaged, Defective, or Incorrect Physical Items
Please inspect your order when it arrives.
If you receive an item that is:
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damaged
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defective
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materially different from what you ordered
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the wrong item
contact us at:
as soon as reasonably possible, preferably within 7 days of delivery. Include your order number and clear photographs showing the issue when appropriate. If we confirm that the item arrived damaged or defective or that Deep Dive Cosmos fulfilled the order incorrectly, we will work with you on an appropriate resolution, which may include:
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replacement
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exchange
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refund
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another reasonable remedy
When a return is required because of our confirmed error or a qualifying damaged or defective product, Deep Dive Cosmos will provide appropriate return instructions and will not require you to bear ordinary return-shipping costs associated with correcting our error. Nothing in this policy limits rights you may have under applicable law.
5. Physical Items That Cannot Be Returned
The following physical products are not eligible for ordinary change-of-mind returns unless required by law or the item arrived damaged, defective, or incorrect:
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customized or personalized products
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items that have been used, worn, washed, altered, or damaged after delivery
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items missing original components or packaging when those items are necessary to resell the product
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gift cards
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products specifically identified as final sale before purchase
Additional product-specific return restrictions may be displayed on the applicable product page.
6. Digital Products
Because digital products can be downloaded, accessed, copied, listened to, viewed, or otherwise used immediately after delivery, all sales of digital products are final and non-refundable once access or delivery has been provided, except as specifically stated in this policy or required by law.
Digital products may include:
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downloadable PDFs
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workbooks
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journals
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affirmation resources
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printable products
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guides
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templates
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digital card decks
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subliminal audio
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meditation or guided audio
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downloadable music or audio resources
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courses
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programs
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digital bundles
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other downloadable or electronically delivered content
Purchasing a digital product and later deciding that you no longer want it, do not need it, have changed your mind, or did not use it does not qualify the purchase for a refund. Please review product descriptions carefully before purchasing.
7. Duplicate Digital Purchases or Duplicate Charges
We do not expect you to pay twice for the same purchase because of a genuine billing or technical error.
If you believe you were:
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charged twice for the same transaction
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billed more than once because of a technical error
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able to accidentally place an identical duplicate order
contact:
with your order information.
Once we verify a genuine duplicate charge or duplicate transaction, we will refund the duplicate payment as appropriate. This exception does not apply when a customer intentionally purchases multiple licenses, copies, gifts, products, or separate orders.
8. Digital Product Delivery Problems
A missing email or broken download link does not automatically mean the purchase is eligible for a refund.
If you purchased a digital product and cannot access it, contact:
We will first make reasonable efforts to resolve the delivery or access problem by methods such as:
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resending the delivery email
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providing a replacement download link
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correcting account access
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replacing a corrupted or defective file
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providing another reasonable method of accessing the product
If Deep Dive Cosmos is genuinely unable to provide the digital product you purchased after reasonable attempts to correct the problem, we will issue an appropriate refund.
9. When Deep Dive Cosmos Cannot Fulfill an Order
If Deep Dive Cosmos cannot provide a product or service you paid for, we will not retain payment for something we are unable to deliver.
Depending on the circumstances, we may:
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cancel the order and issue a full refund
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refund the affected portion of a multi-item order
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offer an alternative only with your agreement
For physical merchandise subject to federal shipping requirements, if we cannot ship within the promised timeframe, applicable law may require us to notify you of the delay and give you the option to accept the delay or cancel for a refund.
10. Personalized Subliminals and Customized Digital Products
Personalized subliminals and other custom digital products are created specifically for an individual customer. +Because of the time, creative work, and customization involved, customized digital products are not refundable once production has begun, except where:
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Deep Dive Cosmos cannot fulfill the order
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a verified duplicate charge occurred
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the delivered product materially fails to match the customization specifications we agreed to provide and we are unable to reasonably correct the issue
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applicable law requires otherwise
If you need to cancel a customized order, contact:
as soon as possible.
If production has not yet begun, we may approve cancellation and refund of the order. Once research, scripting, recording, editing, production, customization, or other substantive work on the personalized product has begun, the order becomes non-refundable. Product-specific turnaround times and revision terms may also appear on the product listing.
11. Revisions to Personalized Products
A revision request is different from a refund request. If a personalized product includes revisions, the number and scope of those revisions will be stated on the applicable product page or communicated before purchase. Revision requests must remain reasonably within the scope of the original order. A request to create an entirely different product, goal, script, theme, or concept may require a new purchase rather than a revision.
12. Courses and Programs
Unless a specific course or program listing expressly states otherwise, digital courses, programs, challenges, memberships, or other electronically delivered educational products are considered digital products under this policy. Once access has been provided, they are non-refundable except for the limited circumstances stated in this policy or where required by law. If a future Deep Dive Cosmos program includes a different refund guarantee or cancellation policy, those terms will be clearly stated on the applicable sales or checkout page and will control for that specific purchase.
13. Sale and Promotional Purchases
A promotional price does not by itself change this Refund Policy. Digital products remain subject to the digital-product rules above regardless of whether they were purchased at full price, during a launch, through a discount code, or as part of a promotion. Physical products purchased on sale may be returned under the standard physical-product policy unless they were clearly identified as Final Sale before purchase. Items clearly marked Final Sale are not eligible for ordinary change-of-mind returns.
14. Exchanges
For eligible physical merchandise, exchanges may be offered depending on product availability.
If you need a different eligible physical item or size, contact:
We may require the original item to be returned and a new order to be placed rather than processing a direct exchange. Digital products cannot be exchanged after delivery or access except when needed to correct an order or delivery error caused by Deep Dive Cosmos.
15. Refund Processing
Once an eligible physical return is received, we will inspect the item and determine whether it meets the requirements of this policy. If approved, the refund will generally be issued to the original payment method. Refund processing times can vary depending on your bank, card issuer, payment provider, and Wix Payments. Please allow reasonable processing time after a refund has been approved.
Deep Dive Cosmos cannot control how quickly a financial institution posts an approved refund to your account.
16. Original Shipping Charges
Original shipping charges for physical merchandise are generally non-refundable when a customer voluntarily returns an otherwise correctly fulfilled item. If a refund is required because Deep Dive Cosmos shipped an incorrect item, sent a qualifying damaged or defective item, or failed to fulfill an order as required, applicable shipping charges may also be refunded where appropriate or required by law.
17. Refused or Undeliverable Physical Packages
Customers are responsible for providing an accurate and deliverable shipping address.
If an order is returned to Deep Dive Cosmos because of:
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an incorrect address supplied by the customer
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an incomplete address
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failure to collect the package
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refusal of an otherwise correctly fulfilled shipment
Additional shipping charges may apply if the customer requests reshipment. If a refund is approved instead, actual shipping costs already incurred may be deducted from the refund where permitted by law. This does not apply when delivery failed because of an error by Deep Dive Cosmos.
18. Chargebacks and Payment Disputes
If you believe there is a problem with your order or charge, we encourage you to contact us first at:
so we have an opportunity to investigate and resolve the issue. Nothing in this policy prevents you from exercising valid rights available through your bank, card issuer, payment provider, or applicable law. Submitting a payment dispute does not expand the refund rights provided by this policy.
19. Exceptions Required by Law
Nothing in this Refund & Return Policy is intended to remove, waive, or limit a consumer right that cannot legally be waived. If applicable law gives you greater rights than those described here, those legal rights will apply.
20. Changes to This Policy
Deep Dive Cosmos may update this Refund & Return Policy as our products, services, fulfillment methods, or legal requirements change. The version that applies to your purchase will generally be the policy in effect when your transaction was completed, except where applicable law requires otherwise. The “Last Updated” date at the top of this page will reflect the most recent revision.
21. Contact Us
For return, refund, delivery, or order questions, contact:
Deep Dive Cosmos
Email: hi@deepdivecosmos.com
Mailing Address: [BUSINESS MAILING ADDRESS]
Please include your order number when contacting us about a purchase. Do not include full credit card numbers or other sensitive payment information in your email.